Shipping

 

NSW/QLD/ACT/VIC

• Orders < $99.99 = $10 for Standard Shipping and $15 for Express
• Orders > $100 = Free Standard Shipping and $10 for Express
• Surfboards = $45
  

WA/NT/SA/TAS

• Orders < $99.99 = $10 for Standard Shipping and $15 for Express
• Orders > $100 = Free Standard Shipping and $10 for Express
• Surfboards = $90

 

Order & Delivery Info

• All orders ship from Mona Vale, NSW.
• We aim to dispatch within 3 business days.
• Deliveries cannot be sent to PO Boxes.
• You may use a work address for delivery.

 

Surfboard Estimated Delivery Times

Destination	Estimated Delivery Time
NSW / QLD / ACT / VIC	2–8 business days
WA / NT / SA / TAS	6–14 business days

Note: Estimated delivery times may vary and can be extended during busy periods.

 

Returns

We want all our customers to receive high quality products with which they are satisfied. If there is something wrong with the item you have received, please contact our customer service as soon as possible (info@onboardindustries.com.au). If you send us an email, please include as many details as possible, including your order number, details of the return, and photos.

 

Return Address:

Onboard Industries
Unit 4/76 Darley Street 
Mona Vale NSW 2103 Australia

You have 30 days from the receipt of shipment to return any item, provided the merchandise is tagged, unworn, and in the original package.